Freshservice connector

Freshservice is a platform that enables organizations to manage their IT operations.

The Freshservice connector allows you to create, read, update, deactivate, and search users. There are also cards to create, delete, read, search, and update tickets. In addition, you can read user actions and make custom API calls to the Freshservice API.

Authorize your Freshservice account

When you add a Freshservice card to a flow for the first time, you need to create a connection. See Authorization.

Freshservice users don't necessarily have the same access rights as one another. The ability to access data depends on the permissions set for a Freshservice profile. If some expected fields for a card don't appear, this could be a sign that the user is lacking a permission. See Authentication for more information on access rights.

Freshservice connector event cards

Actions

Description

New Ticket

Start a flow when a new ticket is created in Freshservice.

Ticket Updated

Start a flow when a ticket is updated in Freshservice.

Freshservice connector action cards

Actions

Description

Create Ticket

Create a ticket in Freshservice.

Create User

Create a user in Freshservice.

Custom API Action

Make a custom, authenticated HTTP call to the Freshservice API.

Deactivate User

Deactivate a user in Freshservice.

Delete Ticket

Delete a ticket in Freshservice.

Read Ticket

Read information from a ticket in Freshservice.

Read User

Retrieve information about a Freshservice user.

Search Tickets

Search tickets in Freshservice.

Search Users

Search for a Freshservice user.

Update Ticket

Update a ticket in Freshservice.

Update User

Update a user in Freshservice.