New Ticket
Trigger a flow when a ticket is created in Freshservice.
Output
| Field | Definition | Type |
|---|---|---|
| Ticket ID | Freshservice ticket ID. |
Number |
| Subject | Ticket subject. |
Text |
| Description | Plain text description of the ticket. |
Text |
| Created Date | Date and time that the ticket was created; for example, 2016-05-24T13:41:22Z. |
Date & Time |
| Ticket Type | Ticket category. |
Text |
| Priority | Ticket's priority. |
Text |
| Source | Channel through which the ticket was created. |
Text |
| Status | Ticket status. |
Text |
| Assignee ID | Assignee's Freshservice ID. |
Number |
| Requester Email | Requester's email address. |
Text |