Read User

Read information from a user account in ServiceNow.

The output fields on this card are dynamically generated based on your ServiceNow instance. The output fields include the default fields provided by ServiceNow (First name, Last name, Email, and so on) as well as any custom fields you've added to your user table.

Input

Field Definition Type Required

System ID

An automatically generated alpha-numeric unique identifier for the user account.

Text

TRUE

Output

Field Definition Type

Active

Status of the user account.

True/False

Business phone

User's business phone number.

Text

Calendar integration

Indicates whether user's account is integrated with Microsoft Outlook.

Outlook / None

Date format

User's preferred date format.

Text

Department

User's department.

Text

Email

User's primary email address.

Text

First Name

User's first name.

Text

Geolocation tracked

Option to enable location tracking.

Text

Internal Integration User

Option to designate a user as an internal integration user. See Mark service accounts as internal integration users.

Email / None

Last Name

User's last name.

Text

Location

User's location. This field is populated when the Geolocation tracked option is enabled.

Text

Locked out

If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated.

By default, all users with an admin role cannot lock themselves out.

Text

Mobile phone

User's mobile phone number.

Text

Notification

Type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form.

Email / None

Password needs reset

Option to require a user to change the password during first login.

Text

Password

User's password. The password can be permanent or temporary.

Text

Time zone

User's time zone.

Text

Title

User's title or job description.

Text

User ID

Unique identifier of the user.

Text

Web service access only

Users with this option selected are designated as non-interactive.

Text

Related topics

ServiceNow connector

Workflow elements

Guidance for ServiceNow connector

ServiceNow API reference