ServiceNow is a platform for creating digital workflows for employees and customers. You can create, read, update, delete, and search users and incidents, manage group memberships, and make custom API calls to the ServiceNow API.
When you add a ServiceNow action card to a flow for the first time, choose which instance to connect. This authorization is saved and can be reused in other cards. See Authorization.
For guidance and best practices when using the ServiceNow connector in your flows, see Guidance for ServiceNow connector.
|Start a flow when a new incident is created in ServiceNow.
|Start a flow when an incident is updated in ServiceNow.
|Add User to Group
|Add a user to a group in ServiceNow.
Create a user Group in ServiceNow.
|Create an incident in ServiceNow.
Create a request in ServiceNow.
|Create a user in ServiceNow.
|Custom API Action
|Make a custom, authenticated HTTP call to the ServiceNow REST API.
|Deactivate a user in Service Now.
Delete a user group using the System ID in ServiceNow.
|Delete an incident in ServiceNow using the System ID.
Delete a request using the System ID in ServiceNow.
|Delete a user in ServiceNow.
|Download an attachment in ServiceNow.
Reads a user group using the System ID in ServiceNow.
|Read an incident in ServiceNow.
Read a request using the System ID in ServiceNow.
|Read information from a user account in ServiceNow.
|Read Users in Group
|Read the users in a group in ServiceNow.
|Remove User from Group
|Remove a user from a group in ServiceNow.
|Search for one or all matching groups in ServiceNow.
|Search for one or all matching incidents in ServiceNow.
Search for requests in ServiceNow.
|Search for a user in ServiceNow.
Update a group profile in ServiceNow.
|Update an incident in ServiceNow using the system ID.
Update a request using the System ID in ServiceNow.
|Update a user profile in ServiceNow.
|Upload an attachment in ServiceNow.