Search Users

Search for a user in ServiceNow and return the System ID of that user. You can use that user's System ID in other cards to assign them issues, read their information, or perform other tasks.

The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields include these default fields provided by ServiceNow (First name, Last name, Email, and so forth) as well as any custom fields you've added to your user table.

Options

Field	Definition	Type	Required
Result Set	Filter search results by First matching incident or All matching incidents.	Dropdown	TRUE

Input

If you specify multiple search criteria, they're combined to create the query. The resulting output is the group that matches all criteria.

However, if you don't specify any search criteria, the card returns all fields for available records.

Field	Definition	Type	Required
Active	Status of the new user account.	True/False	FALSE
Building	User's assigned building.	Text	FALSE
Business phone	User's business phone number.	Text	FALSE
Calendar integration	Indicates whether user's account is integrated with Microsoft Outlook.	Outlook / None	FALSE
City	User's city of employment.	Text	FALSE
Class	User's class.	Text	FALSE
Company	User's employer.	Text	FALSE
Cost center	User's assigned cost center.	Text	FALSE
Country code	Country designation for the user's work location.	Text	FALSE
Created	Date and time when the object was created.	Text	FALSE
Created by	Name of the admin who created the user profile.	Text	FALSE
Date format	User's preferred format for dates.	Text	FALSE
Default perspective	Specific increment of time used for a user's timeline; options are 1D, 5D, 1W, 2W, 1M, 3M, 6M, YTD, 1Y, or Max.	Text	FALSE
Department	User's department.	Text	FALSE
Domain	User's domain.	Text	FALSE
Domain Path	User's domain path.	Text	FALSE
Email	User's primary email address.	Text	FALSE
Employee number	User's unique employee number.	Text	FALSE
Enable Multifactor Authentication	Indicates whether to enable Multifactor Authentication.	True/False	FALSE
Failed login attempts	Number of failed login attempts that the user is allowed.	Text	FALSE
First Name	User's first name.	Text	FALSE
Gender	User's gender.	Text	FALSE
Home phone	User's home phone.	Text	FALSE
Internal Integration User	Option to designate a user as an internal integration user. See Mark service accounts as internal integration users.	Email / None	FALSE
Language	User's preferred language.	Text	FALSE
Last login	Date of user's last login attempt.	Text	FALSE
Last login time	Time of user's last login attempt.	Text	FALSE
Last Name	User's last name.	Text	FALSE
LDAP server	User's LDAP server.	Text	FALSE
Location	User's location. This field is populated when the Geolocation tracked option is enabled.	Text	FALSE
Locked out	If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated. By default, all users with an admin role cannot lock themselves out.	Text	FALSE
Manager	User's manager.	Text	FALSE
Middle Name	User's middle name.	Text	FALSE
Mobile phone	User's mobile phone number.	Text	FALSE
Name	Name of the user.	Text	FALSE
Notification	Type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form.	Email / None	FALSE
Password	User's password. The password can be permanent or temporary.	Text	FALSE
Password needs reset	Option to require a user to change the password during first login.	Text	FALSE
Prefix	User's prefix.	Text	FALSE
Roles	User's assigned role(s).	Text	FALSE
Schedule	User's schedule.	Text	FALSE
Source	LDAP source for the user's information.	Text	FALSE
State / Province	State or province for the user's place of employment.	Text	FALSE
Street	User's street address.	Text	FALSE
System ID	User's unique record identifier. The input value must be exactly 32 characters in length.	Text	FALSE
Time format	User's preferred time format.	Text	FALSE
Time zone	User's time zone.	Text	FALSE
Title	User's title or job description.	Text	FALSE
Updated	Date of update to user's information.	Text	FALSE
Updated by	Person who performed the update.	Text	FALSE
Updates	Summary of the update.	Text	FALSE
User ID	Unique identifier of the user.	Text	FALSE
VIP	VIP status; values are true or false.	Text	FALSE
Web service access only	Users with this option selected are designated as non-interactive.	Text	FALSE
Zip / Postal code	Zip or postal code for the user's place of employment.	Text	FALSE

Output

Select output fields to display. The list of available input and output fields are identical.

You do not have to display an output field for a corresponding input field that you've updated.

Search Users

Options

Input

Output

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