Search Users

Search for a user in ServiceNow and return the System ID of that user. You can use that user's System ID in other cards to assign them issues, read their information, or perform other tasks.

The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields include these default fields provided by ServiceNow (First name, Last name, Email, and so forth) as well as any custom fields you've added to your user table.

Options

Field Definition Type Required

Result Set

Filter search results by First matching incident or All matching incidents.

Dropdown

TRUE

Input

If you specify multiple search criteria, they're combined to create the query. The resulting output is the group that matches all criteria.

However, if you don't specify any search criteria, the card returns all fields for available records.

Field Definition Type Required

Active

Status of the new user account.

True/False

FALSE

Building

User's assigned building.

Text

FALSE

Business phone

User's business phone number.

Text

FALSE

Calendar integration

Indicates whether user's account is integrated with Microsoft Outlook.

Outlook / None

FALSE

City

User's city of employment.

Text

FALSE

Class

User's class.

Text

FALSE

Company

User's employer.

Text

FALSE

Cost center

User's assigned cost center.

Text

FALSE

Country code

Country designation for the user's work location.

Text

FALSE

Created

Date and time when the object was created.

Text

FALSE

Created by

Name of the admin who created the user profile.

Text

FALSE

Date format

User's preferred format for dates.

Text

FALSE

Default perspective

Specific increment of time used for a user's timeline; options are 1D, 5D, 1W, 2W, 1M, 3M, 6M, YTD, 1Y, or Max.

Text

FALSE

Department

User's department.

Text

FALSE

Domain

User's domain.

Text

FALSE

Domain Path

User's domain path.

Text

FALSE

Email

User's primary email address.

Text

FALSE

Employee number

User's unique employee number.

Text

FALSE

Enable Multifactor Authentication

Indicates whether to enable Multifactor Authentication.

True/False

FALSE

Failed login attempts

Number of failed login attempts that the user is allowed.

Text

FALSE

First Name

User's first name.

Text

FALSE

Gender

User's gender.

Text

FALSE

Home phone

User's home phone.

Text

FALSE

Internal Integration User

Option to designate a user as an internal integration user. See Mark service accounts as internal integration users.

Email / None

FALSE

Language

User's preferred language.

Text

FALSE

Last login

Date of user's last login attempt.

Text

FALSE

Last login time

Time of user's last login attempt.

Text

FALSE

Last Name

User's last name.

Text

FALSE

LDAP server

User's LDAP server.

Text

FALSE

Location

User's location. This field is populated when the Geolocation tracked option is enabled.

Text

FALSE

Locked out

If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated.

By default, all users with an admin role cannot lock themselves out.

Text

FALSE

Manager

User's manager.

Text

FALSE

Middle Name

User's middle name.

Text

FALSE

Mobile phone

User's mobile phone number.

Text

FALSE

Name

Name of the user.

Text

FALSE

Notification

Type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form.

Email / None

FALSE

Password

User's password. The password can be permanent or temporary.

Text

FALSE

Password needs reset

Option to require a user to change the password during first login.

Text

FALSE

Prefix

User's prefix.

Text

FALSE

Roles

User's assigned role(s).

Text

FALSE

Schedule

User's schedule.

Text

FALSE

Source

LDAP source for the user's information.

Text

FALSE

State / Province

State or province for the user's place of employment.

Text

FALSE

Street

User's street address.

Text

FALSE

System ID

User's unique record identifier. The input value must be exactly 32 characters in length.

Text

FALSE

Time format

User's preferred time format.

Text

FALSE

Time zone

User's time zone.

Text

FALSE

Title

User's title or job description.

Text

FALSE

Updated

Date of update to user's information.

Text

FALSE

Updated by

Person who performed the update.

Text

FALSE

Updates

Summary of the update.

Text

FALSE

User ID

Unique identifier of the user.

Text

FALSE

VIP

VIP status; values are true or false.

Text

FALSE

Web service access only

Users with this option selected are designated as non-interactive.

Text

FALSE

Zip / Postal code

Zip or postal code for the user's place of employment.

Text

FALSE

Output

Select output fields to display. The list of available input and output fields are identical.

You do not have to display an output field for a corresponding input field that you've updated.

Related topics

ServiceNow connector

Workflow elements

Guidance for ServiceNow connector

ServiceNow API reference