Update Incident

Update an incident in ServiceNow using the system ID.


Field Definition Type Required
System ID Unique identifier of the incident. The system ID can be obtained by searching for an incident with our Search Incidents card or in ServiceNow itself. String TRUE
All other input fields on this card are dynamically generated based on your ServiceNow instance. The input fields will include the default fields provided by ServiceNow as well as any custom fields you've added.


Field Definition Type
Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.


Related topics

ServiceNow connector

Workflow elements

Guidance for ServiceNow connector

ServiceNow Reference