ServiceNow connector

ServiceNow is a platform for creating digital workflows for employees and customers. You can create, read, update, delete, and search users and incidents, manage group memberships, and make custom API calls to the ServiceNow API.

ServiceNow connector event cards
ServiceNow connector action cards

Authorize your ServiceNow account

When you add a ServiceNow action card to a flow for the first time, choose which instance to connect. This authorization is saved and can be reused in other cards. See Authorization.

Guidance for ServiceNow connector

For guidance and best practices when using the ServiceNow connector in your flows, see Guidance for ServiceNow connector.

ServiceNow connector event cards

Event	Description
New Incident	Start a flow when an incident is created in ServiceNow.
Updated Incident	Start a flow when an incident is updated in ServiceNow.

ServiceNow connector action cards

Action	Description
Add User to Group	Add a user to a group in ServiceNow.
Create Group	Create a user Group in ServiceNow.
Create Incident	Create an incident in ServiceNow.
Create Request	Create a request in ServiceNow.
Create Task	Create a Task or Catalog Task in ServiceNow.
Create User	Create a user in ServiceNow.
Custom API Action	Make a custom, authenticated HTTP call to the ServiceNow REST API.
Deactivate User	Deactivate a user in ServiceNow.
Delete Group	Delete a user group using the System ID in ServiceNow.
Delete Incident	Delete an incident in ServiceNow using the System ID.
Delete Request	Delete a request using the System ID in ServiceNow.
Delete Task	Delete a Task or a Catalog Task in ServiceNow.
Delete User	Delete a user in ServiceNow.
Download Attachment	Download an attachment in ServiceNow.
Read Group	Reads a user group using the System ID in ServiceNow.
Read Incident	Read an incident in ServiceNow.
Read Request	Read a request using the System ID in ServiceNow.
Read Task	Read a Task or Catalog Task in ServiceNow.
Read User	Read information from a user account in ServiceNow.
Read Users in Group	Read the users in a group in ServiceNow.
Remove User from Group	Remove a user from a group in ServiceNow.
Search Groups	Search for one or all matching groups in ServiceNow.
Search Incidents	Search for one or all matching incidents in ServiceNow.
Search Requests	Search for requests in ServiceNow.
Search Tasks	Search for Tasks in ServiceNow.
Search Users	Search for a user in ServiceNow.
Update Group	Update a group profile in ServiceNow.
Update Incident	Update an incident in ServiceNow using the System ID.
Update Request	Update a request using the System ID in ServiceNow.
Update Task	Update a Task or Catalog Task in ServiceNow.
Update User	Update a user profile in ServiceNow.
Upload Attachment	Upload an attachment in ServiceNow.