Upload Attachment
Upload an attachment to your ServiceNow instance.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
File |
|||
|
File Content |
Contents of the attached file. |
File |
TRUE |
|
File Name |
Name to give the attachment.
File names cannot contain spaces. For Microsoft Office files, specify the extension of the file name, for example, .docx. |
Text |
TRUE |
|
Table Name |
Name of the table to which you want to attach the file. |
Text |
TRUE |
|
Table System ID |
Sys_id value of the record on the specified table to which you want to attach the file. |
Text |
TRUE |
A file must be at least 1 byte in size, but ServiceNow attachments cannot be larger than 1024 MB.
Output
| Field | Definition | Type |
|---|---|---|
|
Attachment |
||
|
System ID |
Sys_id value of the attachment. The URL of the incident will usually contain this value. For example, for the URL https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5, the sys_id value is 615ea769c0a80166001cf5f2367302f5. |
Text |
|
Size |
Size of the attachment in bytes. |
Number |
|
Name |
File name of the attachment. |
Text |
|
Content Type |
Content type of the attachment's metadata, included in the message body for multipart uploads. |
Text |
|
Table Name |
Name of the table to which you want to attach the file. |
Text |
|
Table System ID |
Sys_id value of the record on the specified table to which you want to attach the file. |
Text |
|
State |
State of the incident to which an attachment is uploaded. |
Text |
|
Hash |
128-bit (16-byte) hash value, in the form of a 32-digit hexadecimal number, for the attachment. |
Text |
|
Created Date Time |
Date and time when the attachment was uploaded. For example, 2019-05-21 04:12:21. |
Date & Time |
|
Updated Date Time |
Date and time when the attachment was last updated. For example, 2019-06-15 09:05:43. |
Date & Time |
Typical use case for the Upload Attachment card
To use the Upload Attachment card successfully in a flow, perform the following steps:
-
In your ServiceNow instance, create an incident.
-
Identify the System ID for the table to which you want to attach a file.
-
On the Upload Attachment card, for the file that you want to attach to a ServiceNow incident, map it from the Workflows file system to the File Content field.
-
Assign a name in the File Name field.
-
In the Table Name field, enter Incident.
-
Enter the System ID for the ServiceNow table in the Table System ID field.
The specified file is uploaded to the ServiceNow incident as an attachment.
If you enter a value in the Table Name field that doesn't exist, then the following will take place:
-
A record will be created in the sys_attachment table.
-
A new incident will be created in the incident table.
ServiceNow settings
In your ServiceNow instance, the following settings may limit the performance of the Upload Attachment card:
-
REST Attachment API request timeout: Search for transaction quota to find this setting. If the timeout value is set too low, then the API returns a timeout error.
-
Maximum file attachment size in megabytes: Search for attachment limits. The default limit is usually 1024 MB. While you can change this setting, the size of a file in the Workflows file system will not be larger than 2 GB. See Workflows system limits.