Update User

Update a user profile in ServiceNow.

The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields include the default fields provided by ServiceNow (First name, Last name, Email, and so on) and any custom fields you've added to your user table.

Input

In the Update User Action Card, select the input fields that you will use to update the new user account:

Field Definition Type Required
System ID Unique identifier for the user account.

Text

TRUE

Active Status of the user account.

True/False

FALSE

Business phone User's business phone number.

Text

FALSE

Calendar integration Indicates whether user's account is integrated with Microsoft Outlook. Outlook / None

FALSE

Date format User's preferred date format.

Text

FALSE

Department User's department.

Text

FALSE

Email User's primary email address.

Text

FALSE

First Name User's first name.

Text

FALSE

Geolocation tracked Option to enable location tracking.

Text

FALSE

Internal Integration User Option to designate a user as an internal integration user. See Mark service accounts as internal integration users. Email / None

FALSE

Last Name User's last name.

Text

FALSE

Location User's location. This field is populated when the Geolocation tracked option is enabled.

Text

FALSE

Locked out If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated. By default, all users with an admin role cannot lock themselves out.

Text

FALSE

Mobile phone User's mobile phone number.

Text

FALSE

Notification The type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form. Email / None

FALSE

Password needs reset Option to require a user to change the password during first login.

Text

FALSE

Password User's password. The password can be permanent or temporary.

Text

FALSE

Time zone User's time zone.

Text

FALSE

Title User's title or job description.

Text

FALSE

User ID

Unique identifier of the user.

Text

FALSE

Web service access only Users with this option selected are designated as non-interactive.

Text

FALSE

Output

The output fields can include the default fields provided by ServiceNow as well as any custom fields that you've added to your user table.

You do not have to display an output field for a corresponding input field that you've updated.

Related topics

ServiceNow connector

Workflow elements

Guidance for ServiceNow connector

ServiceNow Reference