New Comment On Ticket

This card monitors all Zendesk tickets for new comments.


It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your flows.


Field Definition Type
Comment type Type of comment. Possible values are:
  • Public reply: This event will only be triggered for new public comments.
  • Internal: This event will only be triggered for new private comments.
  • All: This event will be triggered for all new comments.
Ticket ID A unique identification code for ticket. Number
Comment ID A unique identification code for comment. Number
Body Comment in text. String
Body (HTML) Comment with HTML. String
Author ID User ID of the comment's author. Number
Attachments A comma-delimited list of attachment IDs associated with the comment. List
Via channel A description of how the ticket was created; for example, "api, "web", "mobile". String
Created At

Date and time when the object was created.

Public? Indicates whether the new comment is public. Boolean

Related topics

Zendesk connector

Workflow elements

Zendesk REST API Documentation