New Comment On Ticket

This card monitors all Zendesk tickets for new comments.

Note:

It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your flows.

Output

Field	Definition	Type
Comment type	Type of comment. Possible values are: Public reply: This event will only be triggered for new public comments. Internal: This event will only be triggered for new private comments. All: This event will be triggered for all new comments.	Dropdown
Comment
Ticket ID	A unique identification code for ticket.	Number
Comment ID	A unique identification code for comment.	Number
Body	Comment in text.	Text
Body (HTML)	Comment with HTML.	Text
Author ID	User ID of the comment's author.	Number
Attachments	A comma-delimited list of attachment IDs associated with the comment.	List
Via channel	A description of how the ticket was created; for example, "api, "web", "mobile".	Text
Created At	Date and time when the object was created.	Text
Public?	Indicates whether the new comment is public.	True/False