Create User
Create a new user in Freshservice.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
First Name |
First name of the user. |
Text |
TRUE |
|
Last Name |
Last name of the user. |
Text |
FALSE |
|
|
User's email address. |
Text |
TRUE |
|
Secondary Emails |
Additional emails associated with the user. |
Text |
FALSE |
|
External ID |
Alternate identifier for the user. |
Text |
FALSE |
|
Department IDs |
Unique IDs of the departments associated with the user. |
List of Numbers |
FALSE |
|
View All Associated Department Tickets |
Set to True if the requester is allowed to view tickets filed by other members of the department. Otherwise, set to False. |
Text |
FALSE |
|
Reporting Manager ID |
User ID for the user's reporting manager. |
Text |
FALSE |
|
Description |
Optional. A note with additional details about the user. |
Text |
FALSE |
|
Address |
User's address. |
Text |
FALSE |
|
Job Title |
User's job title. |
Text |
FALSE |
|
Language |
User's language. |
Dropdown |
FALSE |
|
Phone |
User's phone number. Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-). |
Text |
FALSE |
|
Mobile |
User's mobile number. Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-). |
Text |
FALSE |
|
Time Zone |
User's time zone. Choose an available time zone from the dropdown list. |
Dropdown |
FALSE |
|
Time Format |
User's time format. Select 12H to use the 12 hour time format, or 24H to use 24 hour format. |
Dropdown |
FALSE |
|
Location ID |
Unique ID for the location associated with the user. |
Text |
FALSE |
|
Custom Fields |
Custom fields to store additional user information specific to your organization. |
Various |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
User |
||
|
User ID |
Unique identifier of the user. |
Number |
|
First Name |
First name of the user. |
Text |
|
Last Name |
Last name of the user. |
Text |
|
Active |
Whether the user is active. |
True/False |
|
Address |
User's address. |
Text |
|
Created At |
Date and time when the object was created. |
Date & Time |
|
Description |
Description of the user. |
Text |
|
|
User's email address. |
Text |
|
Secondary Emails |
Additional emails associated with the user. |
List of Text |
|
Reporting Manager ID |
User ID of the user's reporting manager. |
Text |
|
External ID |
Unique external ID of the user. |
Text |
|
Helpdesk Agent |
Indicates if the user is a helpdesk agent. |
True/False |
|
Job Title |
User's job title. |
Text |
|
Language |
User's language. |
Text |
|
Mobile |
User's mobile number. |
Text |
|
Phone |
User's phone number. |
Text |
|
Time Zone |
User's time zone. |
Text |
|
Time Format |
User's time format (12H or 24H). |
Text |
|
Location ID |
Unique ID for the location associated with the user. |
Text |
|
Updated At |
Date and time that the user was last updated. |
Date & Time |
|
Department Names |
List of department names associated with the user. |
List of Text |
|
Department IDs |
Unique IDs of the departments associated with the requester. |
List of Numbers |
|
Has Logged In |
True if the user has logged in to Freshservice; otherwise False. |
True/False |
|
View All Associated Department Tickets |
True if the requester is allowed to view tickets filed by other members of the department; otherwise False. |
True/False |
|
Custom Fields |
Custom fields containing additional user information specific to your organization. |
Various |