Create User
Create a new user in Freshservice.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| First Name | First name of the user. | String | TRUE |
| Last Name |
Last name of the user. |
String | FALSE |
| User's email address. | String | TRUE | |
| Secondary Emails | Additional emails associated with the user. | String | FALSE |
| External ID | Alternate identifier for the user. | String | FALSE |
| Department IDs | Unique IDs of the departments associated with the user. | List of Numbers | FALSE |
| View All Associated Department Tickets | Set to True if the requester is allowed to view tickets filed by other members of the department. Otherwise, set to False. | String | FALSE |
| Reporting Manager ID | User ID for the user's reporting manager. | String | FALSE |
| Description | Optional. A note with additional details about the user. | String | FALSE |
| Address | User's address. | String | FALSE |
| Job Title | User's job title. | String | FALSE |
| Language | User's language. | Dropdown | FALSE |
| Phone |
User's phone number.
Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-). |
String | FALSE |
| Mobile |
User's mobile number.
Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-). |
String | FALSE |
| Time Zone | User's time zone. Choose an available time zone from the dropdown list. | Dropdown | FALSE |
| Time Format | User's time format. Select 12H to use the 12 hour time format, or 24H to use 24 hour format. | Dropdown | FALSE |
| Location ID | Unique ID for the location associated with the user. | String | FALSE |
| Custom Fields | Custom fields to store additional user information specific to your organization. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| User | ||
| User ID | Unique identifier of the user. | Number |
| First Name | First name of the user. | String |
| Last Name | Last name of the user. | String |
| Active | Whether the user is active. | Boolean |
| Address | User's address. | String |
| Created At |
Date and time when the object was created. |
Date & Time |
| Description | Description of the user. | String |
| User's email address. | String | |
| Secondary Emails | Additional emails associated with the user. | List of Text |
| Reporting Manager ID | User ID of the user's reporting manager. | String |
| External ID |
Unique external ID of the user. |
String |
| Helpdesk Agent | Indicates if the user is a helpdesk agent. | Boolean |
| Job Title | User's job title. | String |
| Language | User's language. | String |
| Mobile | User's mobile number. | String |
| Phone | User's phone number. | String |
| Time Zone | User's time zone. | String |
| Time Format | User's time format (12H or 24H). | String |
| Location ID | Unique ID for the location associated with the user. | String |
| Updated At | Date and time that the user was last updated. | Date & Time |
| Department Names | List of department names associated with the user. | List of Text |
| Department IDs | Unique IDs of the departments associated with the requester. | List of Numbers |
| Has Logged In | True if the user has logged in to Freshservice; otherwise False. | Boolean |
| View All Associated Department Tickets | True if the requester is allowed to view tickets filed by other members of the department; otherwise False. | Boolean |
| Custom Fields | Custom fields containing additional user information specific to your organization. | Various |