Read User

Read a user in Freshservice.

Input

Field Definition Type Required
User ID

Unique identifier of the user.

Number

TRUE

Output

Field Definition Type
User
User ID

Unique identifier of the user.

Number

Active Indicates if the user is active.

True/False

Address User's address.

Text

Created At

Date and time when the object was created.

Date & Time

Description Description of the user.

Text

Email User's email address.

Text

Secondary Emails Additional emails associated with the user.

List of Text

External ID

Unique external ID of the user.

Text

Has Logged In True if the user has logged in to Freshservice; otherwise False.

True/False

Helpdesk Agent Indicates if the user is a helpdesk agent.

True/False

Job Title User's job title.

Text

Reporting Manager ID User ID of the user's reporting manager.

Text

Language User's language.

Text

Mobile User's mobile number.

Text

First Name

First name of the user.

Text

Last Name Last name of the user.

Text

Phone User's phone number.

Text

Time Zone User's time zone.

Text

Time Format User's time format (12H or 24H).

Text

Location ID Unique ID for the location associated with the user.

Text

Updated At Date and time that the user was last updated.

Date & Time

Department Names List of department names associated with the user.

List of Text

Department IDs Unique IDs of the departments associated with the requester.

List of Numbers

View All Associated Department Tickets True if the requester is allowed to view tickets filed by other members of the department; otherwise False.

True/False

Custom Fields Custom fields containing additional user information specific to your organization. Various

Related topics

Freshservice connector

Workflow elements

Freshservice API documentation