Update User

Update an existing user in Freshservice.

Input

Field	Definition	Type	Required
Update By
User ID	Unique identifier of the user.	Number	TRUE
Fields
First Name	First name of the user.	Text	FALSE
Last Name	Last name of the user.	Text	FALSE
Email	User's email address.	Text	FALSE
Secondary Emails	Additional emails associated with the user.	Text	FALSE
Department IDs	Unique IDs of the departments associated with the user.	List of Numbers	FALSE
External ID	Alternate identifier for the user.	Text	FALSE
View All Associated Department Tickets	Set to True if the requester is allowed to view tickets filed by other members of the department. Otherwise, set to False.	Text	FALSE
Reporting Manager ID	User ID for the user's reporting manager.	Text	FALSE
Description	Optional. A note with additional details about the user.	Text	FALSE
Address	User's address.	Text	FALSE
Job Title	User's job title.	Text	FALSE
Language	User's language.	Dropdown	FALSE
Mobile	User's mobile number. Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-).	Text	FALSE
Phone	User's phone number. Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-).	Text	FALSE
Time Zone	User's time zone. Choose an available time zone from the dropdown list.	Dropdown	FALSE
Time Format	The user's time format. Select 12H to use the 12 hour time format, or 24H to use 24 hour format.	Dropdown	FALSE
Location ID	Unique ID for the location associated with the user.	Text	FALSE
Custom Fields	Additional custom fields to store additional user information specific to your organization.	Various	FALSE

Output

Field	Definition	Type
Status Code	Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example: A 201 Created status code indicates success where a new resource was created. A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing. For a full list of possible status codes, see HTTP status codes.	Number

Field

Definition

Type

Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

A 201 Created status code indicates success where a new resource was created.
A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

Number

Update User

Input

Output

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