Update User

Update an existing user in Freshservice.

Input

Field Definition Type Required

Update By

User ID

Unique identifier of the user. Number TRUE

Fields

First Name

First name of the user.

 Text FALSE

Last Name

Last name of the user.

 Text FALSE

Email

User's email address.

 Text FALSE

Secondary Emails

Additional emails associated with the user.

 Text FALSE

Department IDs

Unique IDs of the departments associated with the user.

 List of Numbers FALSE

External ID

Alternate identifier for the user.

 Text FALSE

View All Associated Department Tickets

Set to True if the requester is allowed to view tickets filed by other members of the department. Otherwise, set to False.

 Text FALSE

Reporting Manager ID

User ID for the user's reporting manager.

 Text FALSE

Description

Optional. A note with additional details about the user.

 Text FALSE

Address

User's address.

 Text FALSE

Job Title

User's job title.

 Text FALSE

Language

User's language.

 Dropdown FALSE

Mobile

User's mobile number.

Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-).

 Text FALSE

Phone

User's phone number.

Only enter the digits of phone numbers. Don't enter any other symbols or special characters such as parentheses (), plus signs (+), or dashes (-).

 Text FALSE

Time Zone

User's time zone. Choose an available time zone from the dropdown list.

 Dropdown FALSE

Time Format

The user's time format. Select 12H to use the 12 hour time format, or 24H to use 24 hour format.

 Dropdown FALSE

Location ID

Unique ID for the location associated with the user.

 Text FALSE

Custom Fields

Additional custom fields to store additional user information specific to your organization.

Various

 FALSE

Output

Field Definition Type

Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

 Number