Request Updated
Start a flow when a request is updated.
Options
Field | Definition | Type | Required |
---|---|---|---|
Service Desk | Select -- Enter Service Desk Key -- to manually enter the key, or choose from a dropdown list of Jira Service Management instances. | Dropdown | TRUE |
Service Desk Key |
The unique key of the service desk. You can find this key in the Jira Service Management interface when you view all projects. |
String | FALSE |
Request Type | Select -- Enter Request Type ID -- to manually enter the request type identifier, or choose from a dropdown list of Jira Service Management request types. | Dropdown | TRUE |
Request Type ID |
The unique identifier of the request type. You can find this identifier using the Jira Service Management interface. Go to , and when you click the Request Type you want to use, the value following the /request-type in the browser URL is the Request Type ID. For example, in this URL: https://{{domain}}/jira/servicedesk/projects/QSD5/settings/request-types/request-type/277/request-form, the Service Desk Key is QSD5 and the Request Type ID is 277. |
String | FALSE |
Output
Field | Definition | Type |
---|---|---|
Request | ||
Summary | Issue summary. | String |
Created Date | Date when the issue was created. | String |
Created Date ISO | Date when the issue was created in ISO format. | String |
Created Date Readable | Date when the issue was created in readable format. | String |
Created Date Unix | Date when the issue was created in Unix format. | String |
Issue ID | Unique identifier of the issue. | String |
Issue Key | Unique key assigned to the issue. | String |
Request Type ID | Unique identifier of the requested type. | String |
Service Desk ID | Unique identifier of the service desk. | String |
Status | ||
Status | Current status of the issue. | String |
Status Category | Category to which the issue is assigned. | String |
Status Date | Date of the current status. | String |
Status Date ISO | Date of the current status in ISO format. | String |
Status Date Readable | Date of the current status in readable format. | String |
Status Date Unix | Date of the current status in Unix format. | String |
Customer | ||
Customer ID | Unique identifier of the customer. | String |
Email of the customer. | String | |
Display Name | Display name of the customer. | String |
Active? | If true, the customer is active. | Boolean |
Timezone | Timezone of the customer. | String |