Request Updated
Start a flow when a request is updated.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
| Service Desk | Select -- Enter Service Desk Key -- to manually enter the key, or choose from a dropdown list of Jira Service Management instances. | Dropdown | TRUE |
| Service Desk Key |
The unique key of the service desk. You can find this key in the Jira Service Management interface when you view all projects. |
String | FALSE |
| Request Type | Select -- Enter Request Type ID -- to manually enter the request type identifier, or choose from a dropdown list of Jira Service Management request types. | Dropdown | TRUE |
| Request Type ID |
The unique identifier of the request type. You can find this identifier using the Jira Service Management interface. Go to , and when you click the Request Type you want to use, the value following the /request-type in the browser URL is the Request Type ID. For example, in this URL: https://{{domain}}/jira/servicedesk/projects/QSD5/settings/request-types/request-type/277/request-form, the Service Desk Key is QSD5 and the Request Type ID is 277. |
String | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Request | ||
| Summary | Issue summary. | String |
| Created Date | Date when the issue was created. | String |
| Created Date ISO | Date when the issue was created in ISO format. | String |
| Created Date Readable | Date when the issue was created in readable format. | String |
| Created Date Unix | Date when the issue was created in Unix format. | String |
| Issue ID | Unique identifier of the issue. | String |
| Issue Key | Unique key assigned to the issue. | String |
| Request Type ID | Unique identifier of the requested type. | String |
| Service Desk ID | Unique identifier of the service desk. | String |
| Status | ||
| Status | Current status of the issue. | String |
| Status Category | Category to which the issue is assigned. | String |
| Status Date | Date of the current status. | String |
| Status Date ISO | Date of the current status in ISO format. | String |
| Status Date Readable | Date of the current status in readable format. | String |
| Status Date Unix | Date of the current status in Unix format. | String |
| Customer | ||
| Customer ID | Unique identifier of the customer. | String |
| Email of the customer. | String | |
| Display Name | Display name of the customer. | String |
| Active? | If true, the customer is active. | Boolean |
| Timezone | Timezone of the customer. | String |