Request Updated

Start a flow when a request is updated.

Options

Field Definition Type Required
Service Desk Select -- Enter Service Desk Key -- to manually enter the key, or choose from a dropdown list of Jira Service Management instances. Dropdown TRUE
Service Desk Key

The unique key of the service desk.

You can find this key in the Jira Service Management interface when you view all projects.

String FALSE
Request Type Select -- Enter Request Type ID -- to manually enter the request type identifier, or choose from a dropdown list of Jira Service Management request types. Dropdown TRUE
Request Type ID

The unique identifier of the request type.

You can find this identifier using the Jira Service Management interface. Go to Project Settings Request Types, and when you click the Request Type you want to use, the value following the /request-type in the browser URL is the Request Type ID.

For example, in this URL: https://{{domain}}/jira/servicedesk/projects/QSD5/settings/request-types/request-type/277/request-form, the Service Desk Key is QSD5 and the Request Type ID is 277.

String FALSE

Output

Field Definition Type
Request
Summary Issue summary. String
Created Date Date when the issue was created. String
Created Date ISO Date when the issue was created in ISO format. String
Created Date Readable Date when the issue was created in readable format. String
Created Date Unix Date when the issue was created in Unix format. String
Issue ID Unique identifier of the issue. String
Issue Key Unique key assigned to the issue. String
Request Type ID Unique identifier of the requested type. String
Service Desk ID Unique identifier of the service desk. String
Status
Status Current status of the issue. String
Status Category Category to which the issue is assigned. String
Status Date Date of the current status. String
Status Date ISO Date of the current status in ISO format. String
Status Date Readable Date of the current status in readable format. String
Status Date Unix Date of the current status in Unix format. String
Customer
Customer ID Unique identifier of the customer. String
Email Email of the customer. String
Display Name Display name of the customer. String
Active? If true, the customer is active. Boolean
Timezone Timezone of the customer. String

Related topics

Jira Service Management connector

Workflow elements

Jira Service Management API