Create Incident

Create a new incident within your PagerDuty instance.

Do not use the New Incident event card and the Create Incident action card together in the same flow. By doing so, you can create a circular reference.

Input

Field Definition Type Required

Incident

Service Key Key assigned to a service integration to send events to your PagerDuty instance and creates incidents on your service.

Text

TRUE

Event Type One of: trigger, acknowledge, or resolve.

Dropdown

FALSE

Description

A short description of the incident.

Text

TRUE

Client The name of the client application that's integrated with your PagerDuty instance.

Text

FALSE

Client URL

URL of an integrated application or component.

Text

FALSE

Incident Key

A unique key for the incident.

Text

FALSE

Details - Free-form details from an event in your PagerDuty instance
Ping Time: Time (in milliseconds) for PagerDuty's monitoring tools to reach a host.

Number

FALSE

Load Avg

Average number of incidents per team.

Number

FALSE

Contexts - Additional information such as graphs or images that can be attached to an incident. Only used for trigger events.
Type Type of context; link or image.

Dropdown

FALSE

URL

URL for the context resource.

Text

FALSE

Text

Text for the context asset that's attached to the incident.

Text

FALSE

Output

Field Definition Type
Incident Key Parameter that identifies the incident to which a PagerDuty trigger event should be applied. An incident key helps prevent duplication of incidents.

Text

Related topics

PagerDuty connector

Workflow elements

PagerDuty REST API