Create Ticket
Create new ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Ticket |
|||
| Subject | Value of the subject field for this ticket. |
Text |
FALSE |
| Description | First comment on the ticket (header for ticket). |
Text |
TRUE |
| Comment | First comment on the ticket. |
Text |
FALSE |
| Type |
Type of data returned. |
Dropdown |
FALSE |
| External ID | A unique ID you can use to link Zendesk Support tickets to local records. |
Text |
FALSE |
| Priority | Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low. |
Dropdown |
FALSE |
| Status | State of the ticket; options are new, open, pending, hold, solved, or closed. |
Dropdown |
FALSE |
| Recipient | Original recipient email address of the ticket. |
Text |
FALSE |
| Requester ID | Identification code of user who requested this ticket. |
Number |
TRUE |
| Submitter ID | Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket. |
Number |
FALSE |
| Assignee ID | Identification code of what agent is currently assigned to the ticket. |
Number |
FALSE |
| Group ID | Identification number of the group to which this ticket is assigned. |
Number |
FALSE |
| Forum Topic ID | Topic this ticket originated from, if any. |
Number |
FALSE |
| Problem ID | Identification code of the problem this incident is linked to, if any. |
Number |
FALSE |
| Due At | If this is a ticket of type task, then it has a due date. This date must be in ISO 8601 format. |
Text |
FALSE |
| Ticket Form ID | ID of the ticket form to render for this ticket; only applicable for enterprise accounts. |
Number |
FALSE |
| Brand ID | ID of the brand this ticket is associated with; only applicable for enterprise accounts. |
Number |
FALSE |
| Collaborator IDs | A list of collaborator IDs. |
List |
FALSE |
| Tags | Array of tags applied to this ticket. |
List |
FALSE |
| Is Public? | Indicates whether the ticket is public. |
True/False |
FALSE |
| Custom Fields | A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types. | Various |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Ticket ID | Identification code of the new ticket. |
Number |