Create Ticket

Create new ticket.

Input

Field	Definition	Type	Required
Ticket
Subject	Value of the subject field for this ticket.	String	FALSE
Description	First comment on the ticket (header for ticket).	String	TRUE
Comment	First comment on the ticket.	String	FALSE
Type	Type of data returned.	Dropdown	FALSE
External ID	A unique ID you can use to link Zendesk Support tickets to local records.	String	FALSE
Priority	Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low.	Dropdown	FALSE
Status	State of the ticket; options are new, open, pending, hold, solved, or closed.	Dropdown	FALSE
Recipient	Original recipient email address of the ticket.	String	FALSE
Requester ID	Identification code of user who requested this ticket.	Number	TRUE
Submitter ID	Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket.	Number	FALSE
Assignee ID	Identification code of what agent is currently assigned to the ticket.	Number	FALSE
Group ID	Identification number of the group to which this ticket is assigned.	Number	FALSE
Forum Topic ID	Topic this ticket originated from, if any.	Number	FALSE
Problem ID	Identification code of the problem this incident is linked to, if any.	Number	FALSE
Due At	If this is a ticket of type task, then it has a due date. This date must be in ISO 8601 format.	String	FALSE
Ticket Form ID	ID of the ticket form to render for this ticket; only applicable for enterprise accounts.	Number	FALSE
Brand ID	ID of the brand this ticket is associated with; only applicable for enterprise accounts.	Number	FALSE
Collaborator IDs	A list of collaborator IDs.	List	FALSE
Tags	Array of tags applied to this ticket.	List	FALSE
Is Public?	Indicates whether the ticket is public.	Boolean	FALSE
Custom Fields	A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types.	Various	FALSE

Output

Field	Definition	Type
Ticket ID	Identification code of the new ticket.	Number

Related topics

Zendesk connector

Workflow elements

Zendesk REST API Documentation