Create Ticket

Create new ticket.

Input

Field Definition Type Required

Ticket

Subject

Value of the subject field for this ticket.

Text FALSE

Description

First comment on the ticket (header for ticket).

Text TRUE

Comment

First comment on the ticket.

Text FALSE

Type

Type of data returned. Dropdown FALSE

External ID

A unique ID you can use to link Zendesk Support tickets to local records.

Text FALSE

Priority

Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low.

Dropdown FALSE

Status

State of the ticket; options are new, open, pending, hold, solved, or closed.

Dropdown FALSE

Recipient

Original recipient email address of the ticket.

Text FALSE

Requester ID

Identification code of user who requested this ticket.

Number TRUE

Submitter ID

Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket.

Number FALSE

Assignee ID

Identification code of what agent is currently assigned to the ticket.

Number FALSE

Group ID

Identification number of the group to which this ticket is assigned.

Number FALSE

Forum Topic ID

Topic this ticket originated from, if any.

Number FALSE

Problem ID

Identification code of the problem this incident is linked to, if any.

Number FALSE

Due At

If this is a ticket of type task, then it has a due date. This date must be in ISO 8601 format.

Text FALSE

Ticket Form ID

ID of the ticket form to render for this ticket; only applicable for enterprise accounts.

Number FALSE

Brand ID

ID of the brand this ticket is associated with; only applicable for enterprise accounts.

Number FALSE

Collaborator IDs

A list of collaborator IDs.

List FALSE

Tags

Array of tags applied to this ticket.

List FALSE

Is Public?

Indicates whether the ticket is public.

True/False FALSE

Custom Fields

A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types.

Various

FALSE

Output

Field Definition Type

Ticket ID

Identification code of the new ticket.

Number