Create User
Create a new user.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
User |
|||
|
Name |
Name of the user. |
Text |
TRUE |
|
External ID |
Unique external ID of the user. |
Text |
FALSE |
|
Alias |
Alias displayed to end users. |
Text |
FALSE |
|
Verified? |
Indicates whether the user's identity has been verified. |
True/False |
FALSE |
|
Locale ID |
Language identifier of the user. |
Number |
FALSE |
|
Locale |
Locale of the user. This is a BCP-47 compliant tag. |
Text |
FALSE |
|
Timezone |
Time zone of the user. See Time Zone. |
Text |
FALSE |
|
|
Primary email address of the user. |
Text |
FALSE |
|
Phone |
Primary phone number of the user. |
Text |
FALSE |
|
Details |
Details you want to store about the user. For example, address. |
Text |
FALSE |
|
Notes |
Notes you want to store about the user. |
Text |
FALSE |
|
Organization ID |
Identification code of organization with which the user is associated. |
Number |
FALSE |
|
Role |
Role of the user. Possible values are end-user, agent, or admin. |
Dropdown |
FALSE |
|
Default Group ID |
Unique ID of the user's default group. |
Number |
FALSE |
|
Signature |
Signature of the user. Only agents and admins have a signature. |
Text |
FALSE |
|
Custom Role ID |
Custom role if the user is an agent on the Enterprise plan. |
Number |
FALSE |
|
Moderator? |
Designates whether the user has forum moderation capabilities. |
True/False |
FALSE |
|
Ticket Restriction |
Specifies which tickets the user has access to. Possible values are: organization, groups, assigned, requested, null. |
Dropdown |
FALSE |
|
Private Comments Only? |
true if the user can only create private comments. |
True/False |
FALSE |
|
Restricted Agent? |
If the agent has any restrictions; false for admins and unrestricted agents, true for other agents. |
True/False |
FALSE |
|
Tags |
Tags of the user. Only present if your account has user tagging available. |
Text |
FALSE |
|
Custom Fields |
A dynamically generated list of any custom fields associated with users. See About custom field types. |
Various |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
User ID |
Unique identifier of the user. |
Text |
|
User URL |
URL to the user. |
Text |
|
Name |
Name of the user. |
Text |
|
|
Primary email address of the user. |
Text |
|
Created At |
Date and time when the object was created. |
Date & Time |
|
Updated At |
Time and date the user was updated. |
Date & Time |
|
Timezone |
Time zone of the user. See Time Zone. |
Text |
|
IANA Timezone |
IANA time zone of the user. |
Text |
|
Phone |
Phone number of the user. |
Text |
|
Shared Phone Number |
Indicates whether the phone number is shared. |
True/False |
|
Locale ID |
Language identifier of the user. |
Number |
|
Locale |
Locale of the user. This is a BCP-47 compliant tag. |
Text |
|
Organization ID |
Identification code of organization with which the user is associated. |
Number |
|
Role |
Role of the user. Possible values are end-user, agent, or admin. |
Text |
|
Verified? |
Indicates whether the user is verified. |
True/False |
|
External ID |
Unique identifier from another system. |
Text |
|
Tags |
Tags of the user. Only present if your account has user tagging available. |
Text |
|
Alias |
Alias of the user. |
Text |
|
Active? |
If false, user has been deleted. |
True/False |
|
Shared? |
If true, user is shared. |
True/False |
|
Shared Agent? |
If true, user is a shared agent from another support instance. |
True/False |
|
Last Login At |
Last time the user signed in. |
Text |
|
Two Factor Auth Enabled? |
If true, two factor authentication is enabled. |
True/False |
|
Signature |
Signature of the user. Only agents and admins have a signature. |
Text |
|
Details |
Details that you want to store about the user, such as an address. |
Text |
|
Notes |
Notes that you want to store about the user. |
Text |
|
Role Type |
Role type of the user. |
Number |
|
Custom Role ID |
Custom role of the user. |
Text |
|
Moderator? |
If true, the user has forum moderation capabilities. |
True/False |
|
Ticket Restriction |
Specifies which tickets to which the user has access. |
Text |
|
Private Comments Only? |
If true, the user can only create private comments. |
True/False |
|
Restricted Agent? |
If true, the agent has restrictions. |
True/False |
|
Suspended? |
If true, the agent is suspended. |
True/False |
|
Chat Only? |
If true, the user is a chat-only agent. |
True/False |
|
Default Group ID |
Unique ID of the user's default group. |
Number |
|
Report CSV? |
If true, the user can access the CSV report. |
True/False |
|
Custom Fields |
A dynamically generated list of any custom fields associated with users. See About custom field types. |
Various |