Create User
Create a new user.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
User |
|||
| Name |
Name of the user. |
Text |
TRUE |
| External ID |
Unique external ID of the user. |
Text |
FALSE |
| Alias | Alias displayed to end users. |
Text |
FALSE |
| Verified? | Indicates whether the user's identity has been verified. |
True/False |
FALSE |
| Locale ID | Language identifier of the user. |
Number |
FALSE |
| Locale | Locale of the user. This is a BCP-47 compliant tag. |
Text |
FALSE |
| Timezone | Time zone of the user. See Time Zone. |
Text |
FALSE |
| Primary email address of the user. |
Text |
FALSE |
|
| Phone | Primary phone number of the user. |
Text |
FALSE |
| Details | Details you want to store about the user.
For example, address. |
Text |
FALSE |
| Notes | Notes you want to store about the user. |
Text |
FALSE |
| Organization ID | Identification code of organization with which the user is associated. |
Number |
FALSE |
| Role | Role of the user. Possible values are end-user, agent, or admin. |
Dropdown |
FALSE |
| Default Group ID | Unique ID of the user's default group. |
Number |
FALSE |
| Signature | Signature of the user. Only agents and admins have a signature. |
Text |
FALSE |
| Custom Role ID | Custom role if the user is an agent on the Enterprise plan. |
Number |
FALSE |
| Moderator? | Designates whether the user has forum moderation capabilities. |
True/False |
FALSE |
| Ticket Restriction | Specifies which tickets the user has access to. Possible values are: organization, groups, assigned, requested, null. |
Dropdown |
FALSE |
| Private Comments Only? | true if the user can only create private comments. |
True/False |
FALSE |
| Restricted Agent? | If the agent has any restrictions; false for admins and unrestricted agents, true for other agents. |
True/False |
FALSE |
| Tags | Tags of the user. Only present if your account has user tagging available. |
Text |
FALSE |
| Custom Fields | A dynamically generated list of any custom fields associated with users. See About custom field types. | Various |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| User ID |
Unique identifier of the user. |
Text |
| User URL | URL to the user. |
Text |
| Name |
Name of the user. |
Text |
| Primary email address of the user. |
Text |
|
| Created At |
Date and time when the object was created. |
Date & Time |
| Updated At | Time and date the user was updated. |
Date & Time |
| Timezone | Time zone of the user. See Time Zone. |
Text |
| IANA Timezone | IANA time zone of the user. |
Text |
| Phone | Phone number of the user. |
Text |
| Shared Phone Number | Indicates whether the phone number is shared. |
True/False |
| Locale ID | Language identifier of the user. |
Number |
| Locale | Locale of the user. This is a BCP-47 compliant tag. |
Text |
| Organization ID | Identification code of organization with which the user is associated. |
Number |
| Role | Role of the user. Possible values are end-user, agent, or admin. |
Text |
| Verified? | Indicates whether the user is verified. |
True/False |
| External ID | Unique identifier from another system. |
Text |
| Tags | Tags of the user. Only present if your account has user tagging available. |
Text |
| Alias | Alias of the user. |
Text |
| Active? | If false, user has been deleted. |
True/False |
| Shared? | If true, user is shared. |
True/False |
| Shared Agent? | If true, user is a shared agent from another support instance. |
True/False |
| Last Login At | Last time the user signed in. |
Text |
| Two Factor Auth Enabled? | If true, two factor authentication is enabled. |
True/False |
| Signature | Signature of the user. Only agents and admins have a signature. |
Text |
| Details | Details that you want to store about the user, such as an address. |
Text |
| Notes | Notes that you want to store about the user. |
Text |
| Role Type | Role type of the user. |
Number |
| Custom Role ID | Custom role of the user. |
Text |
| Moderator? | If true, the user has forum moderation capabilities. |
True/False |
| Ticket Restriction | Specifies which tickets to which the user has access. |
Text |
| Private Comments Only? | If true, the user can only create private comments. |
True/False |
| Restricted Agent? | If true, the agent has restrictions. |
True/False |
| Suspended? | If true, the agent is suspended. |
True/False |
| Chat Only? | If true, the user is a chat-only agent. |
True/False |
| Default Group ID | Unique ID of the user's default group. |
Number |
| Report CSV? | If true, the user can access the CSV report. |
True/False |
| Custom Fields | A dynamically generated list of any custom fields associated with users. See About custom field types. | Various |