Update Ticket

Update a ticket.

Input

Field	Definition	Type	Required
Update by
Ticket ID	Unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>.	Number	TRUE
Ticket
Subject	Value of the subject field for this ticket.	Text	FALSE
Type	Type of this ticket; options are problem, incident, question, or task.	Dropdown	FALSE
External ID	A unique ID you can use to link Zendesk Support tickets to local records.	Text	FALSE
Priority	Priority defines the urgency with which the ticket should be addressed, urgent, high, normal, and low.	Dropdown	FALSE
Status	State of the ticket; options are new, open, pending, hold, solved, or closed.	Dropdown	FALSE
Recipient	Original recipient email address of the ticket.	Text	FALSE
Requester ID	Identification code of user who requested this ticket.	Number	FALSE
Submitter ID	Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket.	Number	FALSE
Assignee ID	Identification code of what agent is currently assigned to the ticket.	Number	FALSE
Group ID	Identification number of the group this ticket is assigned to.	Number	FALSE
Forum Topic ID	Topic this ticket originated from, if any.	Number	FALSE
Problem ID	Identification code of the problem this incident is linked to, if any.	Number	FALSE
Due At	If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format.	Text	FALSE
Ticket Form ID	ID of the ticket form to render for this ticket; only applicable for enterprise accounts.	Number	FALSE
Brand ID	ID of the brand this ticket is associated with; only applicable for enterprise accounts.	Number	FALSE
Collaborator IDs	IDs of collaborators on the ticket.	List	FALSE
Organization ID	Organization ID of the requester.	Number	FALSE
Tags	Array of tags applied to this ticket.	List	FALSE
Custom Fields	A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types.	Various	FALSE

Output

Field	Definition	Type
Status Code	Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example: A 201 Created status code indicates success where a new resource was created. A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing. For a full list of possible status codes, see HTTP status codes.	Number

Field

Definition

Type

Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

A 201 Created status code indicates success where a new resource was created.
A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

Number

Update Ticket

Input

Output

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