Update Ticket
Update a ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Update by |
|||
|
Ticket ID |
Unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>. |
Number |
TRUE |
|
Ticket |
|||
|
Subject |
Value of the subject field for this ticket. |
Text |
FALSE |
|
Type |
Type of this ticket; options are problem, incident, question, or task. |
Dropdown |
FALSE |
|
External ID |
A unique ID you can use to link Zendesk Support tickets to local records. |
Text |
FALSE |
|
Priority |
Priority defines the urgency with which the ticket should be addressed, urgent, high, normal, and low. |
Dropdown |
FALSE |
|
Status |
State of the ticket; options are new, open, pending, hold, solved, or closed. |
Dropdown |
FALSE |
|
Recipient |
Original recipient email address of the ticket. |
Text |
FALSE |
|
Requester ID |
Identification code of user who requested this ticket. |
Number |
FALSE |
|
Submitter ID |
Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. |
Number |
FALSE |
|
Assignee ID |
Identification code of what agent is currently assigned to the ticket. |
Number |
FALSE |
|
Group ID |
Identification number of the group this ticket is assigned to. |
Number |
FALSE |
|
Forum Topic ID |
Topic this ticket originated from, if any. |
Number |
FALSE |
|
Problem ID |
Identification code of the problem this incident is linked to, if any. |
Number |
FALSE |
|
Due At |
If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format. |
Text |
FALSE |
|
Ticket Form ID |
ID of the ticket form to render for this ticket; only applicable for enterprise accounts. |
Number |
FALSE |
|
Brand ID |
ID of the brand this ticket is associated with; only applicable for enterprise accounts. |
Number |
FALSE |
|
Collaborator IDs |
IDs of collaborators on the ticket. |
List |
FALSE |
|
Organization ID |
Organization ID of the requester. |
Number |
FALSE |
|
Tags |
Array of tags applied to this ticket. |
List |
FALSE |
|
Custom Fields |
A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types. |
Various |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
Status Code |
Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:
For a full list of possible status codes, see HTTP status codes. |
Number |