Update Ticket

Update a ticket.

Input

Field Definition Type Required

Update by

Ticket ID

Unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>.

 Number TRUE

Ticket

Subject

Value of the subject field for this ticket.

 Text FALSE

Type

Type of this ticket; options are problem, incident, question, or task.

 Dropdown FALSE

External ID

A unique ID you can use to link Zendesk Support tickets to local records.

 Text FALSE

Priority

Priority defines the urgency with which the ticket should be addressed, urgent, high, normal, and low.

 Dropdown FALSE

Status

State of the ticket; options are new, open, pending, hold, solved, or closed.

 Dropdown FALSE

Recipient

Original recipient email address of the ticket.

 Text FALSE

Requester ID

Identification code of user who requested this ticket.

 Number FALSE

Submitter ID

Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket.

 Number FALSE

Assignee ID

Identification code of what agent is currently assigned to the ticket.

 Number FALSE

Group ID

Identification number of the group this ticket is assigned to.

 Number FALSE

Forum Topic ID

Topic this ticket originated from, if any.

 Number FALSE

Problem ID

Identification code of the problem this incident is linked to, if any.

 Number FALSE

Due At

If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format.

 Text FALSE

Ticket Form ID

ID of the ticket form to render for this ticket; only applicable for enterprise accounts.

 Number FALSE

Brand ID

ID of the brand this ticket is associated with; only applicable for enterprise accounts.

 Number FALSE

Collaborator IDs

IDs of collaborators on the ticket.

 List FALSE

Organization ID

Organization ID of the requester.

 Number FALSE

Tags

Array of tags applied to this ticket.

 List FALSE

Custom Fields

A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types.

Various

 FALSE

Output

Field Definition Type

Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

 Number