Upload Attachment

Upload a file and attach it to a ticket in Zendesk.

Input

Field Definition Type Required

Attach To

Ticket ID Unique Identification number of the ticket that will be attached an attachment by this card.

The ID could be found in the URL of the document in this format : http://< your domain>.zendesk.com/agent/tickets/< ticket ID >

Number

FALSE

Comment Comment received with this file, if available.

Text

TRUE

Public? Indicates whether the file is public to all viewers of ticket.

True/False

FALSE

File

File Name

Name of the file.

Text

TRUE

File Content Contents of the file.

File

TRUE

A file must be at least 1 byte in size, but cannot be larger than 2 GB. See Workflows system limits.

Only files that are already stored in the Workflows platform file system can be uploaded. Local files cannot be uploaded as attachments to Zendesk using this action card.

Output

Field Definition Type
Attachment ID Unique identifier of the attachment.

Number

Attachment URL URL of the attachment.

Text

Ticket URL URL of the ticket.

Text

Related topics

Zendesk connector

Workflow elements

Zendesk REST API Documentation