Create requests

Okta Access Requests allows users to create requests from the Access Requests web app or directly through common communication channels like Slack, or Microsoft Teams.

They can also submit requests on behalf of another user using the Access Requests web app if they’re both an audience for a Request Type. While you can only use the Access Requests web app to submit requests for another user, request creators and requesters can receive notifications about the request in Microsoft Teams and Slack based on their notification settings. The System Log records the user who created the request.

For example, a manager can request access to an app on behalf of a new employee so that the employee has access to all the necessary applications that they need from day one and they don’t have to request access to applications after they join the team.

Requesting access on behalf of another user isn’t available for admin role access requests.

Access Requests uses machine learning to parse information from natural-language requests and compare it to historical requests. If a requester sends a message stating, "I need a Grammarly account" or "I need to access Jira," the system tries to identify the Request Type that best fits the request. If the system doesn't classify a request correctly, the requester can manually adjust the request.

Requesters can cancel a submitted request using the Access Requests web app if a team member or approver hasn't taken any action on it. They receive a notification about the request cancellation based on the notification preferences that they’ve set up.

Ensure that you have one or more active Request Types.

If an automated task doesn't complete, verify that the questions and other tasks in the request are complete. Access Requests automatically runs the task after a request assignee enters the missing information.

By default, all users can view requests. You can mark a submitted request as private or you can update your team settings to mark all incoming requests for the team as private. See Create an Access Requests team

Methods to submit requests:

The approver experience depends on whether the approver takes action within the Access Requests web app, Slack, or Microsoft Teams. To understand the approval steps in the Access Requests web app, see Manage tasks.