Create an Access Requests team

Use teams to organize users into logical groups and automate request assignments. Use teams to ensure that requests reach the correct stakeholders and receive proper oversight.

Teams can mirror the structure of an existing department or create a structure to fit specific business needs. While teams can share one of more of the same members, the scope for each team is distinct.

For example, every member of a Help Desk department is part of a Help Desk team, but some employees in the department are also part of a separate Tier 2 team used to resolve advanced requests. This approach allows organizations to better limit access and secure resources while still routing requests to an appropriate approver.

By default, Access Requests creates an IT team for every organization.

The system automatically assigns an email address to each team used to receiving requests. Access Requests tries to match any emails sent to this inbox to an existing Request Type. If your organization already has an existing shared inbox outside of Access Requests, you can retain your existing process and forward emails to the Access Requests team email.

Before you begin

Start this task

  1. Access the Access Requests Admin Console.
  2. Go to Teams and click Add Team. The Add a team window opens.
  3. Configure the team:
    Icon Select an icon to identify the team.
    Name Specify a name to identify the team.
    URL Specify a URL used to access the team dashboard.
    Description Enter a description.

    Add one or more members to the team.

    Only team members can edit requests associated with that team. This also applies to super administrators and access requests administrators.

  4. Configure the team settings:
    Invite Only Enable this setting to require an invite before a user can join the team.
    Request Privacy

    Enable this setting to mark all incoming requests as private. Private requests are visible only to the following users:

    • Requester

    • Members of the team that owns the Request Type

    • Users explicitly assigned to the request as a follower

    Private requests are useful for requests that involve potentially sensitive subjects.

    • By default, all users can view requests.

    • Access Requests admins can’t view private requests unless they're assigned to the related team or added as a follower to a specific request.

    Auto-assign Enable this setting to adjust how requests are assigned to team members.

    Options include:

    • Rotate through team members: Cycles assignments to team members in a logical order
    • To a specific user: Assigns all tasks for this team to a specific member
  5. Click Create team.

The system creates the team and opens the team dashboard. After creating the team, most organizations integrate Access Requests with more resources. See Access Requests integrations.

When you delete a team, all Request Types and associated requests are also deleted from the Access Requests console. You can no longer view the deleted requests in the Access Requests console. You can only view them from the Past Access Requests report. See Past Access Requests report.

Next Step

Create a Request Type