Submit requests from the Access Requests web app
Users can submit requests from the Access Requests web app if you have one or more active Request Types.
By default, all users can view requests. You can mark a submitted request as private or you can update your team settings to mark all incoming requests for the team as private. See Create an Access Requests team for more information.
Users can follow these steps to submit requests:
- On the Okta End-User Dashboard, click Okta Access Requests.
- In the Access Requests web app, go to App Catalog.
- Identify a Request Type, and then click Request access.
- Complete the required fields, and then click Submit new request. Users can't modify answers to the questions after they submit the request.
Access Requests opens the details screen. Users can update their request, communicate with approvers, or track the request status.
They can also cancel a submitted request if a team member or approver hasn't taken any action on it. They receive a notification about the cancellation based on the notification preferences that they’ve set up.
Access Requests also cancels a request if the requester's access to the Access Requests web app is revoked or their status in Okta changes to suspended or deactivated.