When troubleshooting, always start with a review of the elements in the basic health check and then examine the trouble shooting guide for details of a particular issue or concern.

  • Basic health check - Use this check list to identify the root cause of issues to ensure that all relevant components of the solution are working properly.
  • Trouble Shooting Guide - This guide describes and troubleshoots the common errors that can occur in the Access Gateway.
  • Troubleshooting tools - Troubleshooting tools for common issues.