Can’t sign in to an app with Okta FastPass
If you can’t sign in to your app with Okta FastPass and receive a Device requirements not set message, your device doesn’t meet your organization’s security requirements. You can check the Device health page in Okta Verify to see the device conditions that are blocking access to your app.
Before you begin
Ensure that you’re using the latest version of Okta Verify.
To receive device health recommendations, use the following Okta Verify versions or later versions:
- Android: 7.7.1
- iOS: 7.7.0
- macOS: 3.5.0
- Windows: 3.6.0
|If you see this error||Try this|
|Outdated operating system version||Update to the latest version of your operating system.|
No password set
|Ensure that your device has a password set on the lock screen.|
|Biometric authentication is not enabled||Ensure you can unlock your device with your fingerprint or face recognition.|
|Disk is not encrypted||Encrypt your device.|
|Operating system is rooted or jailbroken||Reset your device to remove any unofficial versions of the operating system that were installed|
|Device has hardware keystore||You may be required to access protected resources from a device that has a built-in hardware backed keystore. There’s no remediation for this error other than using a different device.|
To view the device health:
- Open Okta Verify on your device.
- Go to the Device health page:
- On Android, go to Settings (...) > Device health.
- On iOS, go to Settings (...) > Device Health.
- On macOS or Windows, click the gear icon > View device health.
- Identify which security checks failed and follow the instructions to fix the issue.
After you complete the security remediation steps, try to sign in to your app again. If you still can’t access your app, contact your organization’s help desk for assistance.