Read Incident

Read Incident

Read an incident's information based on its ServiceNow System ID.

Options

Field	Definition	Type	Required
Display	System Values: unique identifier associated with the full name. For example, "46b87022a9fe198101a78787e40d7547" would be the database's version of "Joe Smith." Display Values: value shown in the ServiceNow UI. For example, a full name like "Joe Smith."	Dropdown	TRUE

Input

Field	Definition	Type	Required
System ID	Unique identifier of the incident. The system ID can be obtained by searching for an incident with our Search Incidents card or in ServiceNow itself.	String	TRUE

Output

Field	Definition	Type
Incident
Dynamically Generated Fields	Fields are dynamically generated based on fields available to the account selected. This includes standard fields and custom fields, if needed. Click the cog wheel in the bottom right of the card in order to look at the full list of output options.	String

Related topics

ServiceNow connector

About the elements of Okta Workflows

Guidance for ServiceNow connector

ServiceNow Reference