Read User

Read information from a user account in ServiceNow.

The output fields on this card are dynamically generated based on your ServiceNow instance. The output fields will include these default fields provided by ServiceNow (First name, Last name, Email, and so on) as well as any custom fields you've added to your user table.


Field Definition Type Required
System ID An automatically generated alpha-numeric unique identifier for the user account. String TRUE


Field Definition Type
Active Status of the user account. Boolean
Business phone User's business phone number. String
Calendar integration Indicates whether user's account is integrated with Microsoft Outlook. Outlook / None
Date format User's preferred date format. String
Department User's department. String
Email User's primary email address. String
First Name User's first name. String
Geolocation tracked Option to enable location tracking. String
Internal Integration User Option to designate a user as an internal integration user. See Mark service accounts as internal integration users. Email / None
Last Name User's last name. String
Location User's location. This field is populated when the Geolocation tracked option is enabled. String
Locked out If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated. By default, all users with an admin role cannot lock themselves out. String
Mobile phone User's mobile phone number. String
Notification Type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form. Email / None
Password needs reset Option to require a user to change the password during first login. String
Password User's password. The password can be permanent or temporary. String
Time zone User's time zone. String
Title User's title or job description. String
User ID

Unique identifier of the user.

Web service access only Users with this option selected are designated as non-interactive. String

Related topics

ServiceNow connector

Workflow elements

Guidance for ServiceNow connector

ServiceNow Reference