Update Incident

Update an incident in ServiceNow using the system ID.

Input

Field Definition Type Required
Incident
System ID Unique identifier of the incident. The system ID can be obtained by searching for an incident with our Search Incidents card or in ServiceNow itself. String TRUE
Update
All other input fields on this card are dynamically generated based on your ServiceNow instance. The input fields will include the default fields provided by ServiceNow as well as any custom fields you've added.

Output

Field Definition Type
Status Code Result of the operation. The HTTP status code is returned by the connector and indicates whether the action taken by the card succeeded or failed. For example:
  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request was not processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

Number

Related topics

ServiceNow connector

About the elements of Okta Workflows

ServiceNow Reference