Update Request

Update a request using the System ID in ServiceNow.


The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields include the default fields provided by ServiceNow (Resolve Time, Delivery address, Parent interaction, etc.) and any custom fields you've added to your request table.


Field Definition Type Required
Update Empty Inputs?

Choose one of the following:

Yes: Update empty inputs.

No: Do not update empty inputs.

Dropdown TRUE


Field Definition Type Required
System ID Unique identifier of the request. String TRUE


Field Definition Type
Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.


Related topics

ServiceNow connector

Workflow elements

Guidance for ServiceNow connector

ServiceNow Reference