Update User

Update a user profile in ServiceNow.

The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields include the default fields provided by ServiceNow (First name, Last name, Email, and so on) and any custom fields you've added to your user table.

Input

In the Update User Action Card, select the input fields that you will use to update the new user account:

Field Definition Type Required

System ID

Unique identifier for the user account.

Text TRUE

Active

Status of the user account.

True/False FALSE

Business phone

User's business phone number.

Text FALSE

Calendar integration

Indicates whether user's account is integrated with Microsoft Outlook.

Outlook / None

FALSE

Date format

User's preferred date format.

Text FALSE

Department

User's department.

Text FALSE

Email

User's primary email address.

Text FALSE

First Name

User's first name.

Text FALSE

Geolocation tracked

Option to enable location tracking.

Text FALSE

Internal Integration User

Option to designate a user as an internal integration user. See Mark service accounts as internal integration users.

Email / None

FALSE

Last Name

User's last name.

Text FALSE

Location

User's location. This field is populated when the Geolocation tracked option is enabled.

Text FALSE

Locked out

If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated.

By default, all users with an admin role cannot lock themselves out.

Text FALSE

Mobile phone

User's mobile phone number.

Text FALSE

Notification

The type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form.

Email / None

FALSE

Password needs reset

Option to require a user to change the password during first login.

Text FALSE

Password

User's password. The password can be permanent or temporary.

Text FALSE

Time zone

User's time zone.

Text FALSE

Title

User's title or job description.

Text FALSE

User ID

Unique identifier of the user. Text FALSE

Web service access only

Users with this option selected are designated as non-interactive.

Text FALSE

Output

The output fields can include the default fields provided by ServiceNow as well as any custom fields that you've added to your user table.

You do not have to display an output field for a corresponding input field that you've updated.