Create a Request
Create a new request in Jira Service Management.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
| Service Desk | Choose from the list of Jira Service Management instances. | Dropdown | TRUE |
| Request Type | Choose from the list of request types for the selected Jira Service Management. | Dropdown | TRUE |
Input
This field will appear for most options that you select from the Request Type dropdown.
Request
| Field | Definition | Type | Required |
|---|---|---|---|
| Summary | Issue summary. This field will appear for most options that you select from the Request Type dropdown. | String | TRUE |
Custom Fields
Input fields are dynamically generated in this section based on your instance and the option you select from the Request Type dropdown. Some examples:
| Field | Definition | Type | Required |
|---|---|---|---|
| Components | List of components. | String | FALSE |
| Due date | Date when the issue is due. | Date & Time | FALSE |
| Description | Issue description. | String | FALSE |
| Priority | Priority of the issue. | Dropdown | FALSE |
| Labels | Labels assigned to the issue. | List | FALSE |
| Affects Versions | List of affected versions. | String | FALSE |
| Approvers | List of issue approvers. | List | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Issue ID | Unique identifier for the issue. | String |
| Issue Key | Unique key assigned to the issue. | String |