Create a Request

Create a request in Jira Service Management.

Options

Field Definition Type Required

Service Desk

Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually.

 Dropdown TRUE

Service Desk Key

The unique key of the Service Desk.

This is required if you selected the -- Enter Service Desk Key -- option.

The unique key is shown when you view all projects in the Jira Service Management interface.

 Text FALSE

Request Type

Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually.

 Dropdown TRUE

Request Type ID

The unique identifier of the Request Type.

This is required if you selected the -- Enter Request Type ID-- option.

You can find this identifier through the Jira Service Management interface:

  1. Go to Project SettingsRequest Types.

  2. Click the Request Type that you want to use.

  3. In your browser URL, the value after /request-type is the Request Type ID.

    For example, in this URL: https://{{domain}}/jira/servicedesk/projects/QSD5/settings/request-types/request-type/277/request-form, the Service Desk Key is QSD5 and the Request Type ID is 277.

 Text FALSE

Input

Field Definition Type Required

Request

Summary

Issue summary.

This field appears for most options that you select from the Request Type dropdown.

 Text TRUE

Description

Details of the issue.

 Text TRUE

Custom Fields

Input fields are dynamically generated in this section based on your instance and the option that you select from the Request Type dropdown. Some examples:

Field Definition Type Required

Components

List of components.

 Text FALSE

Due date

Date when the issue is due.

 Date & Time FALSE

Priority

Priority of the issue.

 Dropdown FALSE

Labels

Labels assigned to the issue.

 List of Text FALSE

Affects Versions

List of affected versions.

 Text FALSE

Approvers

List of issue approvers.

 List of Objects FALSE

Output

Field Definition Type

Output

Issue ID

Unique identifier for the issue.

 Text

Issue Key

The unique key assigned to the issue.

 Text