Create a Request

Create a request in Jira Service Management.


Field Definition Type Required
Service Desk Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. Dropdown TRUE
Service Desk Key The unique key of the Service Desk.

This is required if you selected the -- Enter Service Desk Key -- option.

The unique key is shown when you view all projects in the Jira Service Management interface.

Request Type Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually. Dropdown TRUE
Request Type ID The unique identifier of the Request Type.

This is required if you selected the -- Enter Request Type ID-- option.

You can find this identifier through the Jira Service Management interface:

  1. Go to Project SettingsRequest Types.

  2. Click the Request Type that you want to use.

  3. In your browser URL, the value after /request-type is the Request Type ID.

    For example, in this URL: https://{{domain}}/jira/servicedesk/projects/QSD5/settings/request-types/request-type/277/request-form, the Service Desk Key is QSD5 and the Request Type ID is 277.



Field Definition Type Required

Issue summary.

This field appears for most options that you select from the Request Type dropdown.

Description Details of the issue. Text TRUE

Custom Fields

Input fields are dynamically generated in this section based on your instance and the option that you select from the Request Type dropdown. Some examples:

Field Definition Type Required
Components List of components. Text FALSE
Due date Date when the issue is due. Date & Time FALSE
Priority Priority of the issue. Dropdown FALSE
Labels Labels assigned to the issue. List of Text FALSE
Affects Versions List of affected versions. Text FALSE
Approvers List of issue approvers. List of Objects FALSE


Field Definition Type
Issue ID Unique identifier for the issue. Text
Issue Key The unique key assigned to the issue. Text

Related topics

Jira Service Management connector

Workflow elements

Jira Service Management API