New Request in Queue
Start a flow when a new request is created in a queue.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
| Service Desk | Choose from the list of Jira Service Management instances. | Dropdown | TRUE |
| Request Type | Choose from the list of request types for the selected Jira Service Management. | Dropdown | TRUE |
| Queue | Choose from the list of queues for the selected Jira Service Management and Request Type. | Dropdown | TRUE |
Note the difference between Jira Service Management request types and issue types. This event card monitors for a specified request type only, not an issue type.
Output
| Field | Definition | Type |
|---|---|---|
| Request | ||
| Created Date | Date when the issue was created. | String |
| Created Date ISO | Date when the issue was created in ISO format. | String |
| Created Date Readable | Date when the issue was created in readable format. | String |
| Created Date Unix | Date when the issue was created in Unix format. | String |
| Issue ID | Unique identifier of the issue. | String |
| Issue Key | Unique key assigned to the issue. | String |
| Request Type ID | Unique identifier of the requested type. | String |
| Service Desk ID | Unique identifier of the service desk. | String |
| Description | Issue description. | String |
| Due Date | Date when the issue is due. | Date & Time |
| Priority | Priority of the issue. | String |
| Attachment | Files attached to the issue. | List |
| Summary | Issue summary. | String |
| Status | ||
| Status | The current status of the issue. | String |
| Status Category | Category to which the issue is assigned to. | String |
| Status Date | Date of the current status. | String |
| Status Date ISO | Date of the current status in ISO format. | String |
| Status Date Readable | Date of the current status in readable format. | String |
| Status Date Unix | Date of the current status in Unix format. | String |
| Customer | ||
| Customer ID | Unique identifier of the customer. | String |
| Email of the customer. | String | |
| Display Name | Display name of the customer. | String |
| Active? | If true, the customer is active. | Boolean |
| Timezone | Timezone of the customer. | String |