New Request in Queue

Start a flow when a new or an existing request is added to the queue in Jira Service Management.

Options

Field	Definition	Type	Required
Service Desk	Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually.	Dropdown	TRUE
Service Desk Key	The unique key of the Service Desk. This is required if you selected the -- Enter Service Desk Key -- option. The unique key is shown when you view all projects in the Jira Service Management interface.	Text	FALSE
Request Type	Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually.	Dropdown	TRUE
Request Type ID	The unique identifier of the Request Type. This is required if you selected the -- Enter Request Type ID-- option. You can find this identifier through the Jira Service Management interface: Go to Project SettingsRequest Types. Click the Request Type that you want to use. In your browser URL, the value after /request-type is the Request Type ID. For example, in this URL: https://{{domain}}/jira/servicedesk/projects/QSD5/settings/request-types/request-type/277/request-form, the Service Desk Key is QSD5 and the Request Type ID is 277.	Text	FALSE
Queue	Choose from the list of queues for the selected Service Desk and Request Type, or select -- Enter Queue ID -- to enter the ID manually.	Dropdown	TRUE
Queue ID	The unique identifier for the Queue. You can find this identifier through the Jira Service Management interface: Go to ProjectQueues. Click the Queue that you want to use. In your browser URL, the value after /queues/custom/ is the Queue ID. For example, in this URL: https://{{domain}}/jira/servicedesk/projects/SD1/queues/custom/203, the Service Desk Key is SD1 and the Queue ID is 203. This field is required if you selected the -- Enter Queue ID -- option.	Text	FALSE

There's a difference between Jira Service Management request types and issue types. This event card only monitors for a specified request type, not an issue type.

Output

Field	Definition	Type
Request
Description	Issue description.	Text
Summary	Issue summary.	Text
Attachment	Files attached to the issue.	List of Text
Created Date	Date when the issue was created.	Text
Created Date ISO	Date when the issue was created in ISO format.	Text
Created Date Readable	Date when the issue was created in readable format.	Text
Created Date Unix	Date when the issue was created in Unix format.	Text
Issue ID	Unique identifier of the issue.	Text
Issue Key	Unique key assigned to the issue.	Text
Request Type ID	Unique identifier of the requested type.	Text
Service Desk ID	Unique identifier of the service desk.	Text
Priority	Priority of the issue.	Text
Status
Status	The current status of the issue.	Text
Status Category	Category to which the issue is assigned.	Text
Status Date	Date of the current status.	Text
Status Date ISO	Date of the current status in ISO format.	Text
Status Date Readable	Date of the current status in readable format.	Text
Status Date Unix	Date of the current status in Unix format.	Text
Customer
Customer ID	Unique identifier of the customer.	Text
Email	Email of the customer.	Text
Display Name	Display name of the customer.	Text
Active?	If true, the customer is active.	True/False
Timezone	Timezone of the customer.	Text

New Request in Queue

Options

Output

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