New Request in Queue

Start a flow when a new request is created in a queue.

Options

Field Definition Type Required
Service Desk Choose from the list of Jira Service Management instances. Dropdown TRUE
Request Type Choose from the list of request types for the selected Jira Service Management. Dropdown TRUE
Queue Choose from the list of queues for the selected Jira Service Management and Request Type. Dropdown TRUE

Note the difference between Jira Service Management request types and issue types. This event card monitors for a specified request type only, not an issue type.

Output

Field Definition Type
Request
Created Date Date when the issue was created. String
Created Date ISO Date when the issue was created in ISO format. String
Created Date Readable Date when the issue was created in readable format. String
Created Date Unix Date when the issue was created in Unix format. String
Issue ID Unique identifier of the issue. String
Issue Key Unique key assigned to the issue. String
Request Type ID Unique identifier of the requested type. String
Service Desk ID Unique identifier of the service desk. String
Description Issue description. String
Due Date Date when the issue is due. Date & Time
Priority Priority of the issue. String
Attachment Files attached to the issue. List
Summary Issue summary. String
Status
Status The current status of the issue. String
Status Category Category to which the issue is assigned to. String
Status Date Date of the current status. String
Status Date ISO Date of the current status in ISO format. String
Status Date Readable Date of the current status in readable format. String
Status Date Unix Date of the current status in Unix format. String
Customer
Customer ID Unique identifier of the customer. String
Email Email of the customer. String
Display Name Display name of the customer. String
Active? If true, the customer is active. Boolean
Timezone Timezone of the customer. String

Related topics

Jira Service Management connector

Workflow elements

Jira Service Management API