Get started with Access Requests

To manage access requests to resources, you must be a super admin or an access requests admin.

To manage access requests for admin roles, see Access Requests for admin roles and Get started instead.

Before you begin, determine the method you want to use to configure and manage access requests:

• Conditions

• Request types

The setup, maintenance tasks, and limits vary for each method.

Conditions

Early Access release. See Enable self-service features.

Initial setup tasks

As a super admin or a user with both access requests admin and app admin roles, follow this sequence of tasks to configure conditions for an app:

Admin task	Description
Access request conditions	Introduction to access request conditions.
Enable the Access request conditions and Resource catalog feature	When you enable the feature, all users in the org are implicitly assigned to the Okta Access Requests Resource Catalog app. All existing super admins are automatically assigned the Okta Access Requests Admin app. If you don't have the Okta Access Requests app already, it's added automatically when you enable the feature. All existing super admins and access requests admins are automatically assigned the Okta Access Requests app.
Optional. Set up new authentication policies.	These steps are optional. For a better user experience, modify the authentication policy for the following apps: Okta Access Requests Admin: Ensure that all rules match those of the Okta Admin Console app. See Create an authentication policy and Add an authentication policy rule. Okta Access Requests Resource Catalog: Ensure that all rules match those of the Okta Dashboard app. See Clone an authentication policy
Access Requests integrations	Integrate Slack or Microsoft Teams with Access Requests to perform additional actions.
Create an access request condition	Define which users can request access to specific apps, how long should they have access for, and who should approve their access request. The conditions you create are in an inactive state by default and must be enabled for them to take effect.
Enable a condition	Enable your new access request condition so that it's active.

Maintenance tasks

As a super admin or a user with both access requests admin and app admin roles, complete these tasks after your initial setup, as needed:

Admin task	Description
Manage conditions	Enable, disable, view, edit, delete, or change the priority order of a condition.
Manage approval sequences	Modify an existing approval sequence to add or remove tasks and questions. Changes to a sequence impact all access request conditions that use the sequence.

Request types

Initial setup tasks

As a super admin or access requests admin, follow this sequence of configuration tasks to start using Access Requests:

Admin task	Description
Request types	Introduction to request types and its components.
Configure your Okta org for request types	Configure settings and items in Okta that you'll need to use in request types.
Create an Access Requests team	Create teams to determine who can configure new requests and manage existing ones.
Create a configuration list	Create configuration lists to allow teams to automate end user’s access to resources. Configuration lists also control the specific options available to the end users as a request gets processed.
Access Requests integrations	Integrate Jira, ServiceNow, Slack, or Microsoft Teams with Access Requests to perform additional actions, or use synced information.
Create a request type	Create a request type, which is a customizable no-code structure that defines and automates how a user is granted access through a request.
Manage requests	Understand the steps admins or assignees need to do to manage a request after it’s submitted. They must always be members of the Access Requests team that owns the request type for the request that’s being used.

Maintenance tasks

As a super admin, complete these tasks after your initial setup, as needed:

Admin task	Description
Generate the Past Access Requests report	View who has requested access to resources and related data points, including whether access was granted and by whom.

End-user experience

Understand user tasks from an admin perspective:

User task	Description
Create requests	Understand how your requesters can submit requests using methods like Access Requests web app, Slack, and Microsoft Teams. Requesters can request access to an app directly from their dashboard if you've set up conditions for the app.
Manage requests	Understand the steps that request assignees need to do to manage a request that’s managed by condition or request type.
Manage tasks	Understand how request approvers approve or deny a request from the Access Requests web app. The request can be managed by condition or request type.