Download Attachment

Download the contents of a file from ServiceNow using a System ID.

Input

Field Definition Type Required

Field	Definition	Type	Required
Attachment
System ID	The `sys_id` value of the attachment. The URL of the incident usually contains this value. For example, for the URL `https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5`, the `sys_id` value is `615ea769c0a80166001cf5f2367302f5.`	Text	TRUE

Attachment

System ID

The sys_id value of the attachment. The URL of the incident usually contains this value.

For example, for the URL https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5, the sys_id value is 615ea769c0a80166001cf5f2367302f5.

Text

TRUE

Output

Field	Definition	Type
File
File Content	Contents of the attached file.	File
Size	Size of the attachment in bytes.	Number
Name	The filename of the attachment.	Text
Type	Type of object that was downloaded. For example, `file`.	Text
Content Type	Content type of the file, included in the message body for multipart uploads.	Text
Table Name	Name of the table from which you want to download a file.	Text
Table System ID	The `sys_id` value of the record on the specified table from which you want to download a file.	Text
State	State of the incident from which an attachment is downloaded.	Text
Hash	The 128-bit (16-byte) hash value for the attachment, in the form of a 32-digit hexadecimal number.	Text
Created Date Time	Date and time when the attachment was created. For example, `2019-05-21 04:12:21`.	Date & Time
Updated Date Time	Date and time when the attachment was last updated. For example, `2019-06-15 09:05:43`.	Date & Time

Typical use case

To use the Download Attachment card successfully in a flow, in the System ID input field, enter a System ID value. When a flow runs that includes this card, the specified file is downloaded to the Workflows file system. Use the Content Type output field to access the file later.

ServiceNow settings

In your ServiceNow instance, the following settings may limit the performance of the Download Attachment card:

REST Attachment API request timeout: Search for transaction quota to find this setting. If the timeout value is set too low, then the API returns a timeout error.
Maximum file attachment size in megabytes: Search for attachment limits. The default limit is usually 1024 MB. While you can change this setting, the file size can't be larger than 2 GB. See Workflows system limits.