Get started with Access Requests

Access Requests allows you to automate the process of requesting access to applications and resources.

Follow this sequence of configuration tasks to start using Access Requests:

Admin tasks	Description
Configure Access Requests	Configure settings and items in Okta that you will need to use in Access Requests.
Create an Access Requests team	Create teams to determine who can configure new requests and manage existing ones.
Create a configuration list	Create configuration lists to allow teams to automate end user’s access to resources. Configuration lists also control the specific options available to the end users as a request gets processed.
Access Requests integrations	Integrate Jira, ServiceNow, Slack, or Microsoft Teams with Access Requests to perform additional actions, or use synced information.
Create a Request Type	Create a Request Type, which is a customizable no-code structure that defines and automates how a user is granted access through a request.
Manage requests	Understand the steps admins or assignees need to do to manage a request after it’s submitted. They must always be members of the Access Requests Team that owns the Request Type for the request that’s being used.
Generate the Past Access Requests report	View who has requested access to resources and related data points, including whether access was granted and by whom.

Understand user tasks from an admin perspective:

User tasks	Description
Create requests	As an admin, understand how your requesters can submit requests using methods like Access Requests web app, Slack, Microsoft Teams, and email.
Manage tasks	As an admin, understand how request approvers approve or deny a request from the Access Requests web app.